PostHeaderIcon Buy a new telephone system or upgrade aging – 5 big questions you should ask!

At one time, each company will inevitably face the need to assess new opportunities for business technology phone. It makes more sense to upgrade the old system, or should I buy new? This is a loaded question that requires a response loaded.

The first step is to determine the best solution for your business to explain why you have a new opportunity, first seen.

Is there a function in your deficiencies of the current system that you feel should be? Havemaintenance was a nightmare and an increasing cost? Shares are still hard to find? You go to voicemail? If you fall to receive calls? You running out of capacity? Are you moving? Have the phones are so old that are not adequately represent the professionalism and the exact image of your company? You are faced with the purchase of a station of additional cards, line cards, PRI cards, etc., and I'm not sure if it's worth? You have so Moves, adds and changes that you know your phoneman service system based on the first name? Would you like to run VoIP? 're Trying to link offices together? Want to perform remote user with mobile access to switch? Is a lightning hit? (No joke, it can cause serious damage without Surge Suppression / Protection) is the cellular phone lines, buttons, etc., worn or tired eyes? 're Making their own labels? If the product is no longer supported by the manufacturer or local suppliers? It is the manufacturer assumesbusiness? I am a qualified installer in your area to store folded, and was only available to support it? They have orders on eBay or Google seems to find spare parts? And many, many more …… There are a myriad of reasons why companies, the new phone system technology to evaluate the different companies you see every one of those reasons with varying degrees of importance. A company will be clear that there is something that the image does not mean anything to them – with yellow plasticHandset and buttons worn on the keyboard, while for others, image is everything for their customers. A company may not be able to handle the occasional annoyances that come jam with aging equipment, while another loss and the level of frustration for a few minutes of downtime far outweigh any benefit of maintaining an infrastructure of suspicion.

So how can you choose the right path for your business?

In an age when the purchase of a false significant financialcan destroy an organization for years, affecting the security of an individual job, or will actually help the company prosper and effectiveness of a campaign, there is a simple decision making method. The challenge for any decision or to an investigator the opportunity to buy the technology is no excuse for the new version of the cost-effectiveness of upgrading the old equipment. Here are five important questions you must ask when you:

1. How much will it cost to keep the phone systemI have now?

That includes maintenance agreements or contracts that require a repair service over the past year, the cost of replacement will not have or do not share the cost of the move, adds and changes, the cost of voice mail or leave a digital / analog boards station, and the precious time / lost productivity of employees who are affected by downtime, the time to research the purchase of old or refurbished parts, ordering, coordination, etc. Of course, these activities are key personnel far from producing the necessary revenuework for the organization, and it was a fixed cost of U.S. dollars or a loss of productivity, if you can recognize or not. On the other hand, the system may not have been problems for years without a service call, and 100% reliable, cost effective, it is not. You can not even remember the company for which they are installed because it's been so long since you've been in contact with them. The most likely reason is that you fall in between. It is difficult to quantify with numbers and data.

2. When I movedWhat will the transition cost me?

Often the cost of moving is so intense, the organization will be better to install a new system at the time of transfer. I remember that when a system moves, there is no charge for the "install" the existing system, make, pack, move, and then "re-install" the new location. It costs just as many problems for the installation of an old phone system, since it is not new, so that the business case for a new system is often strong whenGiven the rapid depreciation of the value of obsolete electronics. The cost of the passage of a system can easily retrieve the value of the system exceeded. Combine this with the inevitable questions about why he moved first, and there may be additional equipment, cell phones, ability, or voice mail ports that are necessary to deal with the existing system, it added, thanks to your needs in the new location meets. Buy new parts missing after the initial installation is almost always more expensive than ifpurchase of new, as part of a package, and all these costs should be considered.

3. I need some features that I have now? Not because it cost me?

This is a biggie! What features are available on the market that you wish you had? What would it mean for your business if you do not have these features? How much does it save? Will it affect your professionalism? Will it affect your performance? This will affect the average waiting time of customers? Wouldto retain customers? It would make it more effective management tool? Allow you to increase your average sale? Many of these new business phone systems, the cost can be justified only by the deployment of new production capacity to improve, it is not possible at present. Just to mention a few:

Automated Attendant

Unified Messaging

Enhanced Voicemail

Desktop Fax Applications

Call Accounting

ACD Groups

Call Reporting

Call Recording

Ratingover IP

Networking systems together

Remote locations

Softphone

Call Recording

O Bluetooth wireless headsets

Phones

Wi-Fi phones

Skills Based Routing

Computer Telephony Integration

Screen Pops

Advertising on hold

Web interface to create your own movement, adds and changes

……. and so on …….

Arbitrary number of applications or functions that could pay for itself many times in the rightorganization. This will be one to consider the possibility of determining what are the real benefits and to provide these benefits is difficult numbers.

For example: "If the current system does not allow you to create your own moves, adds and changes on their own, and you would pay $ 125 service every time you receive a call that might happen that a large expenditure. Some organizations have a high turnover of the game is commonly known as "Block Music" in the office. (Move to any spaceleaves) If the organization needs three (3) These calls per month, they could easily spend $ 375 (3 x $ 125) per month for MAC (Moves, Adds, Changes) charges. If the new system allowed to enter your MTR, without the service call will cost $ 375, literally a month you can save and make changes when suits you. This is just a function. It is likely that there are different costs available, characteristics that can and will effectively improve the productivity of a company, and willjustify the cost of a new system based on current savings and measurable only. Your task will be to save time or cost saving opportunities and show them a dollar value to identify.

4. What will it cost to upgrade the old system and the features I want and need?

This is a difficult year. The current system may very well thanks to the capabilities of software updates and hardware for the task you want to do, but it will be convenient? Call Accounting Policiessoftware made today, so many more features, and cost much less if it's not just five years ago that it would be silly to install an older package requires a system of accounting in the elderly. The system has the ability to do VoIP? Perhaps, but at what price? I need to add a special card, upgrading the CPU, and then purchase a special router, bring me the guru of information, etc. to connect everything and make it work? Or will the ability of the new integrated, plug and play, ready to go? It is the old callcost of software signing more effective? For some of these options, depending on the program, is a matter of technological progress and cost-effectiveness. Want to buy a fifth year old computer in the office today? Are you still running every five years old computers in the office at all? Why or why not? Gives the same answer to this question may answer your question if you have some old programs to large telephone systems for sale. This applies to somefunctions and not others. In many cases, would not make sense to retrofit to be a Volkswagen camper, or your Oldsmobile to be a Ferrari. In some cases it will be the perfect economic sense. Price accurately evaluate the function, operation and support manufacturers continue. Their answers will present themselves with the necessary research.

5. What do I want? What does the boss want? What do we need?

This is the fifth question is not about to forget, no matter how hard you try. ItOne thing to say that I need for my work and business is another thing to say that I want. Not always buy only what we need. We buy what we want. We buy what is cheap, and it was cool. Sometimes we have to buy what we can not afford. Depending on who makes the final decision, the case for a new financial influence or the old system of units in one way or the other may be even less than you might think. You can simply go down to this: What does the boss want? Why?

Thebalance between needs and desires, and the criteria for the final decision is a sensitive person, but must find a way to make the best overall decision for the organization.

I remember five questions, while the investigation or to pursue a new corporate telephone system, or to update the existing system of telephone:

1. How much will it cost to keep the phone system I have now?

2. If I move, how much will it cost?

3. I need some features that I havenow? Not because it cost me?

4. What will it cost to upgrade the old system and the features I want and need?

5. What do I want? What does the boss want? What do we need?

As always, consult with local telecom operators to consider the options of many.

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